Error messages

Error message: `Invalid or empty access token.`

{
  "errors": [
    {
      "message": "Invalid or empty access token.",
      "category": "authError"
    }
  ]
}

Solution

Missing access token: Make sure the authorization token has been inserted in the header in the correct format.

Error message: `Access token expired.`

{
  "errors": [
    {
      "message": "Access token expired.",
      "category": "expired"
    }
  ]
}

Solution

Expired access token: In the API section in the system, make sure that the token is valid. For an OAuth2 token, request a token refresh.

Error message: `Request to an unknown or unavailable platform.`

{
  "errors":[
    {
      "message":"Request to an unknown or unavailable platform.",
      "category":"client"
    }
  ]
}

Solution

Invalid access token: Make sure the authorization token has been inserted in the header in the correct format. The token is inserted in the header but is not valid.

Knowledbase Cloud API

Error messages

Analytics

Error message: `Invalid or empty access token.`

Solution

Error message: `Access token expired.`

Solution

Error message: `Request to an unknown or unavailable platform.`

Solution

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Error messages

Error message: Invalid or empty access token.

Solution

Error message: Access token expired.

Solution

Error message: Request to an unknown or unavailable platform.

Solution

Related articles

Related content

Error message: `Invalid or empty access token.`

Error message: `Access token expired.`

Error message: `Request to an unknown or unavailable platform.`